How to make a Holiday Complaint!

Sometimes we find that some holidaymakers are like a dog with a bone when making a holiday complaint whereas other holidaymakers feel unsure about taking that first step! Often it is the case that Consumers are not sure about making complaints for holidays; there is sometimes the view that holiday complaints are different and holidays are not like 'real' Consumer products!

I think the reason for this is that there is so much publicised on television or in the press about 'holidays from hell', that there is a risk sometimes of making holidaymakers look inadequate or stupid!  We will often hear from Consumers that they do not want to be like that person they saw on TV; they do not want to be seen as being a moaner!

Their views are not unjustified when the travel industry in the past has suggested that complaining holidaymakers should be black-listed and indeed we have spoken with holidaymakers who believe that making a complaint will prevent them from travelling again!

Let me reassure the reader; making a complaint will NOT stop you from going on holiday or taking a flight with the same airline again!  Making a complaint about a holiday is really no different to complaining about that poor service on your car or that faulty TV.

So the first step to take if you have a complaint is to make sure that you bring any complaints you have to the attention of the representative in resort or to their telephone helpline; you have to give your travel company the opportunity to put right what has gone wrong.

If you are on your way home, then make sure that you complete the customer 'satisfaction' form they give you on the aeroplane, listing your complaints.  When you get home, also make sure that you put your complaint in writing and try to do so within 28 days of your return.

We have written a more detailed article on making a holiday complaint which is published on our website.

So, don't suffer in silence - you paid a lot for that holiday - make sure you get compensation and recognition for your complaints!